Getting started
What is ITSM Autopilot
ITSM Autopilot is an AI automation layer on top of your existing ITSM/ESM platform. It classifies tickets, finds solutions in your knowledge base, and learns from every resolved incident.
Supported platforms:
- Freshservice
- TOPdesk
- Zendesk
You provide your own OpenAI API key, giving you full control over data processing and costs.
Creating an account
- Go to the sign-up page and register with your business email.
- You will receive a confirmation email. Click the link to activate your account.
- You are directed to a payment page. You get 30 days free, no commitment and no financial strings attached.
- After activation you receive a welcome email with a unique setup link (valid for 48 hours).
- Click the link to start the onboarding wizard.
Use a business email. You can invite team members later via Settings > Users.
Onboarding wizard
The onboarding wizard consists of four steps:
- Welcome: overview of what will be set up.
- AI Provider: enter your OpenAI API key. Create one at platform.openai.com/api-keys.
- ITSM Connection: choose your platform, enter the domain and credentials. Click "Test connection" to auto-detect your statuses, priorities, groups, and categories in one go.
- Your agents: 4 pre-configured AI agents are ready. The Knowledge Curator starts on "live" to build your knowledge base immediately. The Service Desk Agent starts in "shadow" (it analyses every ticket and shows what it would do, without writing back). Knowledge Coach and Happiness Manager start "off" so you can activate them at your own pace.
You can skip steps 2 and 3 and complete them later in Settings. The wizard is always accessible again.