ITSM integrations
ITSM Autopilot connects to Freshservice, TOPdesk and Zendesk today. You set up the integration with an API credential and a webhook, usually within 15 minutes, and the AI agents run in shadow mode first so you see what they would do before anything leaves the system.
Available now
AI agents for Freshservice
Classification of category, subcategory and priority, a team suggestion as a note, and replies to the requester.
AI agents for TOPdesk
Classification and replies on calls, escalation to second line, and knowledge articles from resolved incidents.
AI agents for Zendesk
Classification and replies on tickets, running along while a ticket is worked on, and knowledge articles from every resolution.
Not available yet
These platforms are on the roadmap and are not live today. You cannot connect them yet.
- ServiceNowSoon
- Jira Service ManagementSoon
- HaloITSMSoon
- 4meSoon
- ManageEngine ServiceDesk PlusSoon
The five agents
Triage Agent
Sets category, subcategory and priority, and suggests the right team.
Service Desk Employee
Asks for clarification on vague tickets, redirects to self-service, and writes the first reply from your knowledge base.
Knowledge Coach
Finds the best matching knowledge article and posts a short coaching tip for the operator.
Happiness Manager
Detects frustration in ticket updates and suggests a priority change.
Knowledge Curator
Turns every resolved ticket into a knowledge article, or enriches an existing one.
Frequently asked questions
Which ITSM platforms does ITSM Autopilot support?
Freshservice, TOPdesk and Zendesk are available now. All three use the same shape of integration: an API credential plus a webhook that sends ticket events to ITSM Autopilot.
Which platforms are not live yet?
ServiceNow, Jira Service Management, HaloITSM, 4me and ManageEngine ServiceDesk Plus are on the roadmap and are not available today. We only call a platform live once it is proven on a real tenant.
What does an integration need?
An API credential with ticket permissions and a webhook in your ITSM that posts ticket events to the ITSM Autopilot URL. The credential goes into an encrypted vault, never in plain text.
Can I connect a different system?
Custom integrations run over webhook. Running something other than the three available platforms? Email info@servicechanger.com with the system you use and we will look at what it takes.
Try it yourself
30 days free, with no financial commitment. Every agent starts in shadow mode, so you see what it would do first.